(Eagle News)– Banco de Oro Unibank is investigating reports of unauthorized withdrawals and purchases.
In a statement on Tuesday night, the bank said it was “currently running a thorough investigation process” following complaints from an “increased number of clients that have experienced suspicious bank account transactions involving (these) done without their knowledge.”
It said the investigation involves “tracing individual transactions, checking any irregularities and identifying signals of fraud from millions of valid transactions everyday.”
“This challenging task is done to ensure that all cases are addressed accordingly, and that a resolution is served for all valid cases,” the bank said.
In the statement, the bank also reminded the public to keep their account information private.
“Unscrupulous individuals and groups are constantly preying on unsuspecting clients to collect their bank information through skimming, phishing, social engineering, and other devious ways,” BDO said.
It noted that what happened in the country was also taking place in other countries.
In the 4th quarter of 2017, BDO said there has been an increase in the number of complaints of unauthorized transactions in other places, and an “extraordinary” increase in the number of attacks against banks.
Reports can be made via the bank’s international toll free number (IAC +800-8-631-8000), or its domestic hotline (631-8000).
Affected clients may also e-mail the bank at callcenter@bdo.com.ph.