By Meanne Corvera and Jodi Bustos
Eagle News Service
(Eagle News) — The Bank of the Philippine Islands (BPI) on Wednesday (June 7) said their system was experiencing an “internal data processing error” amid customer complaints the money in their accounts had been reduced or increased.
One Jean Tengko said in a Facebook post that she had lost P6000 from her savings account when she checked the automated teller machine.
She said when she reported this to BPI, she was told there had been a withdrawal transaction on May 30, an act she denied.
One Mhy Mallari said over Facebook that she lost P10,000 from her savings account.
“Due to an internal data processing error, some clients may have seen their accounts debited twice or credited twice for a past transaction,” BPI wrote in its official social media advisory, denying hacking claims made by some social netizens.
BPI President and chief executive officer Cezar Consing apologized to its customers due to the “system glitch.”
“This is not a hack at all. This is an internal issue, and so what we have to do is we had to take our systems down this morning,” he said.
He explained that their system “picked up the wrong file” when it ran a batch process on Tuesday night, running instead the file for transactions dated April 27 to May 2.
Clients who transacted with the bank on those dates may have had their transactions reported twice, hence the double credit or debit, he said.
“So over the next few hours, we are working on making sure that the double debits are corrected and the double credits are corrected. Within the day, the right amounts will appear,” Consing said.
“We will make sure that no one–I repeat, no one–has lost money,” he added.
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