(Eagle News) — The Civil Aeronautics Board (CAB) said it is investigating Cebu Pacific (CEB) for its more than 50 flight cancellations which have affected thousands of passengers.
Cebu Pacific on Tuesday announced it was canceling 58 domestic round-trip flights until May 10.
CAB Executive Director Carmelo Arcilla said that they are already probing Cebu Pacific for possible violation of the Air Passenger Bill of Rights.
According to Cebu Pacific, there were various reasons why they cancelled the flights but that these are all parts of their efforts to improve their system, including “on time performance” and to “reduce inconvenience to our passengers.”
“As part of the ongoing effort to improve on time performance and reduce inconvenience to our passengers, Cebu Pacific and Cebgo will be canceling 58 round-trip flights until May 10, 2019,” Cebu Pacific said in its Facebook post.
“We are truly sorry for the inconvenience this has caused our passengers,” it said.
Cebu Pacific said that their affected passengers of the cancelled flights “may opt to:”
1. Rebook flights for travel within 30 days from original departure date, free of charge
2. Reroute to / from alternate airports for travel within 30 days, subject to availability of seats
3. Get a full refund
3. Place the full cost of the ticket in a Travel Fund
“Furthermore, passengers on cancelled flights will receive one round-trip travel voucher which they can use for future flights,” it said.
“Affected guests may manage their own booking through the “Manage Booking” section of the Cebu Pacific website (https://bit.ly/CEBmanageflight),” it added.
According to Cebu Pacific, the following are the cancelled flights:
May 1 (Wednesday)
5J551/5J552 Manila-Cebu-Manila
5J623/5J624 Manila-Dumaguete-Manila
5J983 Manila-Davao
5J639/5J640 Manila-Puerto Princesa-Manila
5J504/5J505 Manila-Tuguegarao-Manila
May 2 (Thursday)
5J473/5J474 Manila-Bacolod-Manila
5J569/5J570 Manila-Cebu-Manila
5J983/5J984 Manila-Davao-Manila
5J455/5J456 Manila-Iloilo-Manila
5J891/5J892 Manila-Caticlan (Boracay)-Manila
May 3 (Friday)
DG6503/DG6504 Manila-Cebu-Manila
DG6241/DG6242 Manila-Caticlan (Boracay)-Manila
DG6663/DG6664 Cebu-Zamboanga-Cebu
DG6987-DG6988 Zamboanga-Tawi-Tawi-Zamboanga
5J984 Davao-Manila
5J 791/5J792 Manila-Butuan-Manila
5J 859/5J860 Manila-Zamboanga-Manila
5J 901/5J902 Manila-Caticlan (Boracay)-Manila
5J 631/5J632 Manila-Dumaguete-Manila
May 4 (Saturday)
DG6509/DG6510 Manila-Cebu-Manila
DG6462/DG6463 Cebu-Bacolod-Cebu
DG6515/DG6516 Cebu-Dumaguete-Cebu
DG6241/DG6242 Manila-Caticlan (Boracay)-Manila
5J 791/5J792 Manila-Butuan-Manila
5J 859/5J860 Manila-Zamboanga-Manila
5J 621/5J622 Manila-Bohol (Tagbilaran)-Manila
5J 327/5J328 Manila-Legazpi-Manila
5j 861/5J862 Manila-Zamboanga-Manila
May 5 (Sunday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J 859/5J860 Manila-Zamboanga-Manila
5J 621/5J622 Manila-Bohol (Tagbilaran)-Manila
5J 327/5J328 Manila-Legazpi-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
May 6 (Monday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J 859/5J860 Manila-Zamboanga-Manila
5J 629/5J630 Manila-Dumaguete-Manila
5J375/5J376 Manila-Roxas-Manila
5J377/5J378 Manila-Cagayan de Oro (Laguindingan)-Manila
May 7 (Tuesday)
5J 781/5J782 Manila-Ozamiz-Manila
5J504/5J505 Manila-Tuguegarao-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J471/5J472 Manila-Bacolod-Manila
5J461/5J462 Manila-Iloilo-Manila
May 8 (Wednesday)
5J641/5J642 Manila-Puerto Princesa-Manila
5J463/5J464 Manila-Iloilo-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
5J579 Manila-Cebu
May 9 (Thursday)
5J991/5J992 Manila-General Santos-Manila
5J635/5J636 Manila-Puerto Princesa-Manila
5J 857/5J858 Manila-Zamboanga-Manila
5J 327/5J328 Manila-Legazpi-Manila
5J981/5J982 Manila-Davao-Manila
5J 580 Cebu-Manila
May 10 (Friday)
5J991/5J992 Manila-General Santos-Manila
5J 859/5J860 Manila-Zamboanga-Manila
5J 629/5J630 Manila-Dumaguete-Manila
5J389/5J390 Manila-Cagayan de Oro (Laguindingan)-Manila
5J395/5J396 Manila-Cagayan de Oro (Laguindingan)-Manila
“We will continue to exhaust all means to inform passengers as early as possible on any flight schedule changes, through the email addresses and mobile numbers provided upon booking. Passengers booked on these cancelled flights no longer need to go to the airport, and can manage their bookings online instead,” Cebu Pacific said in a statement.
“We are doing this because we have seen an unprecedented level of disruption to our operations, and our passengers are experiencing extended delays and some on-the-spot cancellations,” it explained.
Cebu Pacific even said that the flight cancellations were done “o create space in our schedule for operational recovery, minimize rolling delays and give passengers the chance to make alternate travel plans.”
“We have to temporarily reduce the number of our flights given the current operating conditions, particularly in our Manila hub,” it said.
“Cebu Pacific is working with the airport authorities, regulatory agencies and other stakeholders to make things better for our passengers,” it added.